We are committed towards fulfilment of our promise to you and your family. We are happy to share that Our claim settlement ratio for FY2017-18 is 97.88%*
At ICICI Prudential Life, we believe that every claim represents fulfilment of a promise made to our policyholders. We are committed towards securing the future of your loved ones, in a manner that’s quick and efficient. Accessibility, sensitivity and efficiency are the values that drive our claims philosophy.
Step 1 - Claim Reporting
The first step involves reporting your claims. You can report your claims online, at our branches or through an SMS as per your convenience.
Submit your claim online
Call our 24X7 ClaimCare team on 1-860-266-7766
Visit your nearest ICICI Prudential Life Insurance branch
E-mail: lifeline@iciciprulife.com or SMS ‘ICLAIM<space>Policy Number’ to 56767
Send us your claim directly to ClaimCare office through mail
Please note that your claim will be formally registered only after you provide us a written request of claim settlement at our branch or Claims Cell office.
Step 2 - Claim Review
Our ClaimCare team then scrutinizes your claim details and guides you, individually, at every step of the way.
The ClaimCare team will assess your claim, inform you in case any documents are pending and raise a requirement. Should you need any help, our claim experts will guide you and make sure that we are there to help whenever you need us.
Sending SMSes at important milestones Calling you for additional documents Sending reminder letters
If you want to know the status of your claim, you can reach us through following touch points:
Our claim helpline:
1-860-266-7766
Our Priority Claim Desks at any branch near you
Track your claim
Step 3 - Claim Settlement
Once your claim is intimated and we receive all the relevant documents, we will settle your claim. Moreover, in order to secure your settlement amount, reduce documentation and ensure your convenience, we use electronic modes of transfer for settling your claim.
We believe that a hassle free claim settlement is the ultimate service we provide to our customers.
Understand our Claims Process Better
Download our ICICI Pru ClaimCare Newsletter to gain a comprehensive insight into our Claims Process.
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